Updated on: 15 September 2011
Reservations
 
1.
All reservations should be made through travel agents.
2.
All reservations should be made at least 7 days prior to departure.
3.
All reservations are subject to the availability of accommodation and flight.
Package Price
1.
Package prices are quoted in Hong Kong dollars per person basis and covered standard room accommodation*, unless otherwise specified.
2.
All package prices are subject to peak season surcharge when applicable.
3.
Other than package price quoted, all applicable taxes (e.g. airport taxes, fuel surcharge) will be collected at the time of payment.
4.
Hong Kong Airport Security Charge is included in the package price.
5.
Travel insurance is not included in the the package price. Please arrange on your own if necessary.
  *The room type provided in this package is “Run of House”. It means the room type that will be assigned by the hotel, which is subject to availability at the time of check-in.
Child Discount

Child between 2-11 years old is generally granted HK$700 discount from the package price provided he/she is accompanied by at least 1 full paying adult and travels in the same itinerary.
Deposits

 
20% of package price per person will be collected upon booking request as deposit. All deposits are non-refundable and non-transferable upon package confirmation.
Payment
1.
Full payment will be collected according to the following payment schedule:
 
Booking Request
Full Payment Must Be Made Within
35 days or more before departure
14 days upon confirmation
14-34 days before departure
5 days upon confirmation
7-13 days before departure
Full payment at time of booking
2.
ANA reserves the right to cancel the booking without prior notice if full payment is not made according to the schedule and to forfeit the deposit.
Amendment
1.
All amendment must be made prior to full payment. No amendment will be accepted for any reasons when:
 
a) Full payment is made; or
b) Request day of amendment is less than 14 days before departure.
2.
Confirmation of amendment is subject to the availability of air ticket, hotel accommodation and other service providers at the time of request. In the event of the amendment is not available, the original itinerary stands.
3.
Amendment is only allowed within the same travel season*.
4.
Payment schedule is based on the original itinerary, regardless of any subsequent amendment.
*
 Departure date of 2011 (Spring‧Summer season): 1 April 2011 - 31 October 2011
*
 Departure date of 2011 (Winter season): 1 November 2011 - 20 April 2012
Cancellation and Refund

 
1.
The following charges will apply in the event of cancellation prior to the departure:
 
Cancellation
Cancellation Charge
14 days or more before departure
20% of package price
7 - 13 days before departure
50% of package price
0 - 6 days before departure
100% of package price
  *Package price is the price after deducting all applicable taxes (including the Hong Kong Airport Security Charge)
*All applicable taxes will be fully refunded (including the Hong Kong Airport Security Charge)
2.
Any unused portion of the package is non-refundable.
3.
Refund application must be made within 1 month of the original departure date through your travel agent.
Liabilities

 
1.
Transportation facilities, such as planes, ships, trains and buses, accommodation, meals, sightseeing and entertainment facilities during the trip are arranged by ANA Sky Holiday's (Our Company) service providers, but they are not owned, managed or operated by Our Company. Thus, the arrangement of the above facilities, or any issuance of coupons, exchange of documents, receipts, contracts or notes, etc., by the above service providers are governed by the pre-defined rules and regulations of those service providers.
2.

If customers experience traffic delay, lost or damage of baggage or property, injuries, or death, etc., they should directly report, negotiate or claim for compensation from the service providers that own, manage or operate those facilities. Our Company is neither responsible for such events nor any damages arising from negligence of misconduct of staff not from Our Company.
3. If customers experience injuries, death or lost or damage of property during any activities, such as an accident occurred when participating an entertainment or game, Our Company is not responsible for such injuries, death or lost or damage of property.
4. In exceptional circumstances beyond the control of Our Company, including but not limit to the event of an Act of God, war, riot, civil commotion, acts of terrorism, compliance with any law or government order, rule, regulation or direction, accident, adverse weather, strikes, hostilities, etc., Our Company reserves the right, before or after departure, to cancel/replace or to shorten/lengthen the duration, to replace any sightseeing programme without prior notice.
5. Package prices are based on exchange rate, cost of transportation and accommodation at the time of printing. Whenever exchange rate fluctuates sharply or sudden change of transportation or accommodation costs, Our Company reserves the right to adjust the package price at any time without prior notice.
6. Our Company will make package arrangement according to the information provided by customers. If there is any discrepancy or changing of the information, Our Company will do best to make the correction, but we are not responsible for the problems arising from such discrepancy or changing.
7.
If there are changes in the package itinerary, package prices, terms and conditions, Our Company reserves the right to make the final decision should any disputes occur.
 
  All Nippon Air Service Co., Ltd.     Licence No.: 350498